Returns & Refund

RETURNS POLICY

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Our Returns Policy forms part of, and must be read in conjunction with, our Terms of Service.

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We reserve the right to change this Returns Policy at any time without giving any notice.

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SKR Imports maintains the right to oversee customer cancellations or returns. We reserve the right to impose charges and have the discretion to decline returns if there is a pattern of repetitive purchasing and returning of goods. 

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We do not offer exchanges. You will need to place a new order and return your original for a refund.

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To return an order you will need to contact our customer service team to request a returns authorisation number (RAN). Without this number it can be difficult to process and cause unnecessary delays to the return procedure. 

We reserve the right to withhold refunds until goods are returned (or evidence of return is provided) and reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

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In instances of repeated purchases and returns, we reserve the right to levy charges expressly intended to offset the expenses associated with the return of goods. Furthermore, we reserve the right to impose charges to cover outbound shipping costs in cases where there is persistent abuse of our complimentary delivery offer.

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REFUNDS POLICY

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Products returned by you because of a defect or discrepancy will be refunded in full including delivery fees. If a refund is based on a faulty product, which covers a manufacturer’s warranty, the refund will not take place before getting feedback from the manufacturer.

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Damaged, missing or lost in transit

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For any damaged, missing or lost in transit orders you must notify us within 7 days of the delivery date and for any damages, provide photographic evidence. If your order is damaged, missing, or lost in transit we will investigate the issue before providing a refund.

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For damaged parcels, the investigation can take up to 7 days. Following the investigation, we will issue a refund or replacement, as deemed appropriate.

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For missing parcels or where there is denial of receipt the investigation can take up to 7 days. Claims for compensation can only be made after 7 days from the scheduled delivery date.

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For orders lost in transit with no tracking progress, please be aware that a claim for compensation can only be initiated after a waiting period of 10 days from the dispatch date as there is a possibility that the item may still be delivered or returned to the sender. If your parcel has not arrived by the 10th day, please contact us at curlyblisslk@gmail.com and we will proceed to claim for the lost items.

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Refunds or replacements for damaged, missing, or lost in transit orders will only be issued once our investigation is completed and the designated timeframe for submitting claims has passed which is typically 10 working days from the day of your estimated delivery date.

 

Returned to sender

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If your parcel is being "returned to sender" due to any reason (e.g. unclaimed, incomplete / insufficient address, undeliverable as addressed, etc.); only once the parcel arrives back to our facility and is checked-in will a refund for the purchase price of the products minus the handling and delivery cost, be issued.

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We will no longer offer to reship items in the case that your parcel has been "returned to sender". You may be responsible for return shipping fees, reshipping fees and additional administrative charges may also apply.

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Delivery information error

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If you've made an error in the delivery information on your order and if such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.

 

Currency

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Refunds are always issued in the currency that was used to pay for the order.

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When we issue refunds, the following rules apply:

Refunds use the same payment method that was used to pay for the order. We can't issue a refund to a different card or bank account.

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Refunds are issued in the same currency used to pay for the order. If you pay in LKR then you will receive a refund in LKR.

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Return postage costs and delivery charges

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Please note that we can only refund the return postage costs for returning an item where:

• we sent you the wrong item, or

• the item is damaged or faulty; or

 

We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).

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If you have not received your refund after 14 days of posting your return, please contact us and we will be happy to assist you.

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Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.

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