Delivery Policy

General

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Our Delivery policy forms part of and must be read in conjunction with, our Terms of Service.

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This page will be updated occasionally, so please always check here for the latest updates before placing an order.

All orders will be delivered using the service as detailed here at the time of ordering. SKR Imports has the right to fluctuate any prices in proportion with its costs for delivery.

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SKR Imports (Pvt) Ltd is located in Sri Lanka and all orders are shipped from our warehouse in Mawaramandiya, SL.

 

Dispatch

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Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

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Your order will be shipped to the address you specified during checkout. However, for new customers, if the delivery address differs from the billing address, we reserve the right to ship the order to the billing address instead.

We normally dispatch orders within 5 working days.

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Please note that the choice of shipping service will determine how quickly your order is delivered after it has been dispatched, but it does not impact our dispatch time. Our dispatch time, or the time it takes for us to prepare and send your order, remains the same regardless of the shipping service you select.

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Our daily cut-off time for orders is 6 pm.

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Orders Placed Before 6pm: If you place an order on a weekday before 6pm, it will be scheduled for dispatch on the next working day.

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Orders Placed After 6pm: If you place an order after 6pm, it will be scheduled for dispatch two working days later.

If an item is out of stock, we will aim to notify you within 5 working days of your order being placed. We may offer alternative products or provide an expected restock date for the unavailable item(s).

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We do not dispatch orders on the weekends and public holidays.

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We do not offer a next day delivery service at this time.

 

Tracking

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You will receive your delivery confirmation via email (and SMS if applicable) once we have processed your order. You should be able to track your package using the link in this email.

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Once the courier has picked up the days collection you will receive tracking updates at every scan point.

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If you have not received or are unable to retrieve tracking information within 48 hours of your "Shipment is Prepared" email please contact us so that we can find it for you.

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Please note that it is the recipient’s responsibility to monitor the progress of their parcel with their tracking number as we do not have the resources to do so.

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Delivery

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Delivery times quoted are indicative only and are our best estimates of the service offered by our shippers and start from the date of dispatch. We shall not be held liable for any consequential delays, loss or damage resulting from failure to meet these times. In these instances, the original delivery costs cannot be refunded.

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Sri Lanka - Maximum 07 working days

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*Delivery times are estimated and may be impacted if your parcel is of high value, heavy, or delayed due to customs entry procedures.

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Please note that our service is not a named delivery service and anyone at the designated delivery address may sign for the delivery.

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Once the products are delivered to the address which you provided during checkout, the risk and responsibility for the items pass to you. We are not liable for any issues arising from an incorrect delivery address, delivery to a designated safe place (as requested by you or the courier), or failure to collect the products from the specified address.

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If delivery fails due to an incorrect address provided by the customer, we will not issue a refund or resend the order until the original parcel is returned to our premises. Should you request a refund, the delivery cost—whether paid or free—will be deducted from the refund amount. If you prefer the products to be re-sent, an additional delivery fee will be required, even if delivery fess was already paid with the original order.

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Split Deliveries

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While we endeavor to deliver all items in your order together, we will occasionally deliver part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. On these occasions, we will continue to update you via email as your order progresses.

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Combined Deliveries

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Where multiple orders are placed and destined for the same delivery address, whenever we have detected and if possible, we will combine and deliver them together in a single parcel. This ensures operational efficiency and environmental sustainability, streamlining the delivery process and minimising our environmental footprint.

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Lost in Transit

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If a parcel is deemed lost in transit, we are unable to offer a replacement or refund until 21 working days after the delivery date, depending on the destination. This is subject to the completion of a non-receipt form by the customer. Any goods not received within the above timeframes must be reported to SKR Imports (Curly Bliss) within 7 working days from the dispatch date.

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Parcel Marked as Delivered

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If your parcel has been marked as delivered but you are unable to locate it, please contact us within 48 hours of the delivery status update. We will then initiate our non-receipt process (below).

 

Non-Receipt Process

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A replacement or refund cannot be provided until a non-receipt form has been completed and returned within 5 working days, and an investigation has been conducted. This investigation may take up to 21 working days, depending on the courier.

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To avoid delays, please ensure that we have your correct email and phone number at the time of order.

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